Quality means processing all of your information and contacts from various sources without errors or omissions.
We possess insight and experience for business processes in many industries.
We apply comprehensive technology, business rules and validation methods.
We achieve at least 99.95% accuracy for data capture processes and 99% or better turnaround-time delivery metrics.
For knowledge processes, our agents surpass 99% of service-level agreement requirements, operating 24/7.
We apply ISO9001 and Six Sigma continuous quality improvement programs. Our Vision applies customer focus, developing people, process awareness, and mutually beneficial customer relationships
Your business success is the only outcome that matters in a solid relationship.