Address highly variable and seasonal volume with flexible staffing.
Use skilled staff for high-value tasks instead of data validation and capture.
Reduce costs to address industry price pressures.
Fast turnaround to complete transactions.
Maintain or improve data quality to support risk-related decisions.
Title / Mortgage / Real Estate Processing
CPI (India) BPO agents have deep experience processing transactions and data research for the title, mortgage and real estate industries. Our back-office services include:
Document review and typing
Report preparation, including Owners and Encumbrance, Foreclosure, Legal/Vesting, tax, lien, judgments, etc. Experienced staff reviews abstractor notes and attached documents to verify the chain of title, name and legal description consistency, and document legibility. Problems are escalated to the abstractor for correction. Data is accurately typed via online systems, XML, or proprietary formats. TAT in 2 hours or less.
Tax search and typing
Online search, phone calls, and fax/mail to tax jurisdictions for assessment data and current/delinquent tax status, tax sales, parcel changes, verify addresses, or send your search documents for fast and accurate typing.
Complete review and capture of essential data for commitments – easements, restrictions, encumbrances, tax status, and other conditions are completed for the commitment report
Online search for new recorded documents, releases, assignments, tax payments, etc. to support your abstract and review. Confirm document recording or monitor updates, including tax payments, delinquent sales.
Plant development and maintenance
Developing the title plant database to your specifications and maintaining with day-forward posting for all document types (real and personal property, courts/liens, commercial UCC). Data is verified against local databases of subdivisions/surveys, lot/block/unit ranges, document types, and names. All name and geographical indexes are provided.
Document preparation, scanning, and quality review.
Correct out of sequence file numbers, missing pages, illegible or damaged images. Stapling all pages for the document or linking for full document and related document retrieval.
On-line real estate market research/mail list preparation
Daily review of public document web sites to capture new data about property sales and transactions (newly recorded mortgages, deeds, liens, etc.) for direct mail and sales call lists.
Hazard policy tracking
Receive and capture data from renewals, cancellations, past-due notices, reinstatements, deletion of interest, etc.
Mortgage file post-closing audits
Detailed review of loan documents to assess that the file is complete, dated, and signed per requirements. Index the file by document type, delete duplicate copies, staple multipage documents, report missing required files.
UCC database maintenance/retrieval
Indexing or searching commercial lien registrations for credit checks and lien/release status.