Add responsive, live voice customer service support to gather information, handle inquiries or contact prospects. Our highly qualified professionals with expertise in varied industries can serve your business. Our call center has Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) capabilities, that is fully-customizable and expandable to suit your needs.
Approach: Project managers work with clients to design custom services.
Tactics: Tailored training, scripts, help-based software, coaching.
Quality: Incentive-based pay and benefits, continuous training and scripting, call monitoring, 'secret callers' to test responses, call log and recording analysis.
Results: Cost-effective services, high satisfaction rates.
CPI (India) assists with both Outbound and Inbound calls.
Surveys and research
Mortgage and loan processing and verification
Tax and payment updating
Order taking and tracking
Direct mail response billing support
3rd party verification
Information gathering market research
Mail list/opt in services
Customer satisfaction survey
Inbound response via phone, email and/or live chat
Order fulfillment services
Paging & dispatch services
Maintenance call center services
Customer support services